Two things that are bugging me rn
It’s Saturday morning. I woke up at about 8:30 extremely restless. I laid awake for a little over an hour before I got up to use the restroom. I went to lie back down and tried breathing exercises to relax me. It did. But I never did fall back asleep. And as luck would have it, I have a plumber coming out at 11 a.m. to finish some work on a new sink we put in.
Or so I thought.
He called to tell me he’d be here at noon. It’s gonna take an hour to fix. And I have to leave at 12:45 p.m. to take my daughter to work.
I called ‘Bob’ back to tell him my dilemma with the time window. My spouse thinks I’m a bitch when I handle situation likes these, but I recalled telling him about my limited time window. I believe the misunderstanding came with his saying when he’d arrive whereas I thought the visit would be completed between 11 and 12. I obviously want him to do a thorough job, but I just feel it’s important to defend your position when it comes to situations like these. After we hung up, I began to suspect ‘Bob’ may have thought I was being difficult. But in the end, it ended up working out and he finished at 12:40 p.m.
I’ve mentioned before in other posts that I subscribe to Birchbox. Been doing so for about six months. I recall filling out an online form when I registered that gave Birchbox a general overview to the type of products I would enjoy receiving. Before the boxes arrive, I get an email that tells me what my samples will be. For March’s box, one of them included a perfume. It’s not the end of the world of course, but I do recall when setting up my preferences, making some selection that indicated my dislike for perfumes and inability to wear them (it’s not an allergy, but I have eczema and it’s better if I don’t wear it). I don’t remember the exact wording, but I remember thinking I was thankful that question came up because I haven’t worn perfume in over 15 years.
Since I’ve had great experiences with their customer service team, I thought to reach and confirm that my preference settings were as I thought. As always, I received an immediate response. Within an half hour to be exact. Now in my defense, I wasn’t asking for a substitute for my sample. I just wanted to clarify that I don’t care for perfumes and that I was pretty sure I specified this when I set up my preference profile when I became a Birchbox member. And finally, I asked if there was another way to avoid receiving this type of sample in the future.
I have to confess the response made me feel unvalued. The agent validated my frustration with the dislike of one of my samples and not being able to use it. She said they were working on a way to better personalize their members’ profiles to include ‘allergies and sensitivities’. But at this time, they are unable to ‘exclude specific ingredients’ in our preference settings.
I don’t mean to overreact but I just found it to be an odd word to use in this context. I thought that strange as it was until she went on to say, “We recognize that without these specifications, it may be difficult for you to continue your subscription…”
Wait, you gave up on me already???
Of course she went on to say that they hope I’ll remain a member with an option to buy beauty products on their website. But I felt jilted. Like they kinda broke up with me. And all that was left was for me to concur.
I haven’t replied yet. Because I don’t know what to say. I don’t think my email was rude. I even started off my message with a compliment to Birchbox and how much I enjoy being a subscriber. But I feel like the email didn’t take my comment into heart. Instead, they assumed I was complaining about my sample (maybe cause I had just written them a month prior about how to use one of their samples) and if they couldn’t update my profile then I don’t want to subscribe anymore. No where in my email did I extend that tone or message.
So what happened? And why wouldn’t Birchbox want to try to keep me as a member instead of assume I was ready to call it quits???
I must get ready for work, but I will definitely respond to Birchbox. I want to make sure that my wording is as clear as it should be. I’ll be sure to include an update to this post once I respond.